Nova Scotia health official says virtual care 'here to stay'

Visitors attend the spring session of the Nova Scotia legislature at Province House in Halifax on March 24, 2022. THE CANADIAN PRESS/Andrew Vaughan

HALIFAX - Nova Scotia will continue to use virtual care into the future to ensure people without a doctor get access to primary care, a health official said Tuesday.

Kim Barro, the province鈥檚 associate deputy health minister, told the legislature鈥檚 health committee that virtual care has become an important way to access the health system and there are no plans to scale back its usage.

鈥淲hat we would say is that virtual care is absolutely here to stay, that it鈥檚 very important that people have all different kinds of access to primary care practitioners,鈥 said Barro. 鈥淲e are not looking at a timeline to wind back virtual care.鈥

However, Barro said the province's goal remains to connect every Nova Scotian to some form of in-person primary care, either through a physician鈥檚 office or a collaborative clinic. She added that鈥檚 currently done by referral through a program called Virtual Care Nova Scotia, which is contracted out to private provider Maple.

鈥淚f you need to see a person face-to-face, then there鈥檚 a pathway to being able to do that,鈥 she said.

She also said it鈥檚 important for people to have access to a so-called 鈥渉ealth home鈥 where teams of health professionals are familiar with an individual patient's needs.

According to the province鈥檚 primary care wait list, 157,264 Nova Scotians had registered as not having a family doctor as of April 1.

Derek Spinney, chief financial officer at Nova Scotia's health authority, said more than 400 people a day currently use the virtual care service and about 10 to 20 per cent are often referred to other forms of primary care if their problems aren't resolved by the call.

"From there they may be referred to a specialist as well," Spinney said.

Dr. Colin Audain, president of Doctors Nova Scotia, told the committee he believes virtual care, as provided by the province鈥檚 agreement with Maple, is a bit of a 鈥淏and-Aid solution.鈥 But Audain added the private provider鈥檚 service is still an important access point for people who are without primary health care.

He also said virtual care as a concept has been 鈥渧ery helpful鈥 to the overall health system.

鈥淚t鈥檚 something we鈥檝e leveraged more since COVID,鈥 he said. 鈥淚t allows patients who might not otherwise easily get to a hospital or a specialist because they live in rural places in the province have access to care.鈥

Barro said public-private partnerships like the one with Maple have been around for decades and cited the arrangement with Scotia Surgery Inc., a private clinic in the Halifax area that has been used to perform elective day surgeries since 2008. More recently, she said, more than 1.5 million COVID-19 vaccine doses were delivered through privately owned pharmacies.

鈥淎 public-private partnership must add value to our health-care system and come at no extra cost to patients or the province,鈥 said Barro. 鈥淎s the health-care landscape changes, we will need to become even more adaptable to face the challenges and the pressures.鈥

This report by 春色直播was first published May 14, 2024.

The 春色直播 Press. All rights reserved.

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